Please contact our technical support.
If possible, please also send us the repair log. To get the repair log, please do as follows:
- Repair your file
- After the repair process, click the “Save Log” button.
- In the save file dialog, make sure the “Include System Information” option is selected.
- Save the log into a file.
- Compress the file with WinZip or WinRAR and send it to us.
Also please tell us the reason for your file corruption so that we can serve you better.