I failed to repair my file with your product, why?

Please contact our technical support with the detailed reason for your file corruption so that we can find the best solution. See https://www.datanumen.com/why-detailed-reason-for-file-coruption-can-help-to-recover-your-data/ for a good case on this.

Also, if possible, send us the repair log. To get the repair log, please do as follows:

  1. Repair your file
  2. After the repair process, click the “Save Log” button.
  3. In the save file dialog, make sure the “Include System Information” option is selected.
  4. Save the log into a file.
  5. Compress the file with WinZip or WinRAR and send it to us.