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Frequently Asked Questions

 
 
  1.

What is DataNumen Outlook Repair?

   
DataNumen Outlook Repair(DOLKR) (formerly Advanced Outlook Repair) is the best Microsoft outlook recovery tool. It uses advanced technologies to scan the damaged personal folder files(.pst) and recover your mail messages, folders, posts, appointments, meeting requests, contacts, distribution lists, tasks, task requests, journals, notes, etc. in them as much as possible, thereby minimizing the loss in file corruption.
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  2.

Which type of Outlook personal folder(.pst) files can DataNumen Outlook Repair repair?

   
DataNumen Outlook Repair supports to repair Personal folder(.pst) files generated by Microsoft Outlook 97 to 2016 and Office 365.
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  3.

How can I determine whether DOLKR can repair my Outlook personal folder(.pst) file successfully, according to the results generated by the demo version?

   

Please just use the demo version to recover your Outlook PST file normally in the "Repair" tab. After the recovery process, a new fixed PST file will be generated and you can use Outlook to open and browse the recovered messages and other items in it. Please note for the demo version, the actual contents in the messages and other items are replaced with a demo information.

According to these information, you can know whether DOLKR works on your corrupt PST file and order the full version to get the actual data in the recovered items.

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  4.

What is the difference between DataNumen Outlook Repair and DataNumen Outlook Drive Recovery?

   

The only difference between these two products is that they use different source data, as follows:

  • DataNumen Outlook Repair(DOLKR) takes a corrupt or damaged PST file as the source data.

while

  • DataNumen Outlook Drive Recovery(DODR) takes a drive or disk as the source data. The drive or disk is the place where you have stored your PST files in the past.

So if you have a corrupt or damaged PST file in hand, then you can use DOLKR to repair the file and recover the emails inside the PST file. If DOLKR fails to recover the wanted emails, then you still have the chance to get these emails, by using DODR to scan the drive/disk where you have stored the PST file in the past.

Or if you do not have a PST file in hand, for example, you format your whole disk/drive, you permanently remove the PST file, or your hard disk/drive is broken and you cannot access the PST files on it, etc., then you can use DODR directly.

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  5.

When I start the reparation, I get the error message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client." and DataNumen Outlook Repair quits at once. How to solve this issue?

   

DataNumen Outlook Repair requires 32bit MAPI to be installed and set properly on the computer.

To solve this issue, please:

  1. Install 32bit Microsoft Outlook on your computer if it has not be installed yet.
  2.

Set Outlook as the default e-mail client on the computer. To do this, follow these steps:

   
  2.1 Start Microsoft Internet Explorer.
  2.2

On the Tools menu, click Internet Options.

  2.3

Click the Programs tab.

  2.4

In the E-mail box, click Microsoft Outlook .

  2.5 Click OK to close the Internet Options dialog box.
  3.

Restart DataNumen Outlook Repair to repair your PST files.

If you do not have 32bit Outlook, or you only have 64bit Outlook installed, then you can install the free 32bit MAPI package to solve the problem, as follows:

  1. Download the free MAPI package at http://www.microsoft.com/downloads/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e&DisplayLang=en
  2. Follow the instructions on the download page to install 32bit MAPI package on your computer
  3.

Restart DataNumen Outlook Repair to repair your PST files.

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  6.

When repairing the PST file, I get the error message in the repair log "Error 6: Cannot create destination PST file. xxxxxxx. If you have Outlook 2000 or earlier versions installed, please make sure it is installed in the Corporate or Workgroup mode. For Outlook 2002 and later versions, please make sure Exchange Server components are not installed on the current computer. You may also refer to the faq in the help document for the detailed information.". How to solve this issue?

   

This error occurs when the MAPI subsystem on your computer is not installed or configured correctly. Please refer to "error 6" in DataNumen Outlook Repair help document for more detailed information and solution.

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  7.

Why did I fail to repair my Outlook personal folder(.pst) file with DataNumen Outlook Repair?

   
Contact with our technical support: support@datanumen.com. If possible, please also save the repair log into a file (make sure the "Include System Information" option in the save file dialog is selected) and attach it to your e-mail.
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  8. How to recover Outlook data from virtual machine disk files, backup files and disk image files?
   

Please refer to this article on detailed information and instructions on how to recover Outlook data from virtual machine disk files, backup files and disk image files.

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  9. How can I order the full version of DataNumen Outlook Repair?
   

The demo version will output a fixed PST file containing all the recovered messages and other items, with the actual contents in them filled with a demo information. To get the actual data in the messages and other items, you need to order the full version. The price for the full version (single license) is USD 199.95.

Please click here to order now or get more ordering and payment information. We accept all major credit cards, Maestro (UK), giropay (Germany), iDEAL (Netherlands), Bank/Wire transfer, WebMoney, Purchase orders, PayPal, Checks and Direct Debit.

If your company or institution is interested in licensing DOLKR for several users, you can save a lot of money by purchasing a volume license.

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  10. What happens after I send in the order?
   

In general, you can download the full version of DOLKR immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com . Please include your name, address, email address, and order confirmation number (if you have it).

    We will be happy to help you.
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