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Frequently Asked Questions

 
     
  1.

What is DataNumen Outlook Express Drive Recovery(DOEDR)?

   

DataNumen Outlook Express Drive Recovery (DOEDR) is the savior of your Outlook Express data. As long as you have stored Outlook Express data files (.dbx files) on your local drives or disks in the past, then for whatever reason you cannot retrieve or access your Outlook Express data, you can always use this magic tool to recover Outlook Express emails from the drives or disks for you.

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  2.

What is the difference between DataNumen Outlook Express Repair and DataNumen Outlook Express Drive Recovery?

   

The only difference between these two products is that they use different source data, as follows:

  • DataNumen Outlook Express Repair(DOER) takes a corrupt or damaged DBX file as the source data.

while

  • DataNumen Outlook Express Drive Recovery(DOEDR) takes a drive or disk as the source data. The drive or disk is the place where you have stored your DBX files in the past.

So if you have a corrupt or damaged DBX file in hand, then you can use DOER to repair the file and recover the emails inside the DBX file. If DOER fails to recover the wanted emails, then you still have the chance to get these emails, by using DOEDR to scan the drive/disk where you have stored the DBX file in the past.

Or if you do not have a DBX file in hand, for example, you format your whole disk/drive, you permanently remove the DBX file or the Outlook Express folder corresponding to the DBX file, or your hard disk/drive is broken and you cannot access the files on it, etc., then you can use DOEDR directly.

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  3.

Which types of emails can DataNumen Outlook Express Drive Recovery recover?

   

DataNumen Outlook Express Drive Recovery supports to recover all versions of Microsoft Outlook Express emails.

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  4.

How can I determine whether DOEDR can recover emails from my drive or disk successfully, according to the results generated by the demo version?

   

Please just use the demo version to recover emails from your drive or disk normally in "Recover" tab. If some emails can been recovered, you will see a message box after the recovery process, where you can click the "Show Recovery Report" button and see the detailed reports of all the recoverable emails. In addition, the demo version will save 10 recovered messages to the output directory. As for the remaining messages, a prefix "(Demo)" will be added to their names and their contents will be replaced with demo information.

According to these information, you will know whether DOEDR has worked successfully on your damaged file. If the repair was successful, then please order the full version to get all the recoverable emails.

Note: As soon as the data disaster happens on your Outlook Express data located in the source drive or disk, please DO NOT write or change any data on that drive or disk. DOEDR will only read data from that drive or disk and will NEVER write or change any data on it!

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  5.

I failed to recover emails from my drive or disk with DataNumen Outlook Express Drive Recovery?

   

If you cannot recover the required emails from a drive, you may try to recover emails from the disk containing the drive, if both fail, then please contact with our technical support: support@datanumen.com . If possible, please also save the recovery log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.

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  6.

How can I order the full version of DataNumen Outlook Express Drive Recovery?

   

The demo version will report all the recoverable messages in the drives or disks and only output 10 of them, with remaining messages filled with a demo information. To get the remaining messages, you need to order the full version. The price for the full version (single license) is USD 99.95.

Please click here to order now or get more ordering and payment information. We accept all major credit cards, Maestro (UK), giropay (Germany), iDEAL (Netherlands), Bank/Wire transfer, WebMoney, Purchase orders, PayPal, Checks and Direct Debit.

If your company or institution is interested in licensing DOEDR for several users, you can save a lot of money by purchasing a volume license.

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  7.

What happens after I send in the order?

   
You will receive an email confirming your order shortly after sending the online order form. Then, within 15 minutes, you will receive a second email which contains a URL to the full version of DOEDR.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com . Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.

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