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Frequently Asked Questions

 
   
  1.

What is DataNumen Data Recovery?

   

DataNumen Data Recovery (DDR) is a powerful tool to recover lost and deleted files and folders on your drives. It uses advanced technologies to scan and find the lost and deleted files and folders, and then recover all of them so to get back your most important data.

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  2.

Which file systems can DataNumen Data Recovery be used with?

   
DataNumen Data Recovery(DDR) supports all kinds of file systems, including FAT, FAT32, NTFS, EXT2, etc.
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  3.

The demo version doesn't output the recovered files and folders. How can I know whether it can recover these files and folders successfully?

   
You can use the demo version to scan your drives and search for lost and deleted files and folders. It will list the detailed information of all the files and folders that can be recovered. According to these information, you can know whether DDR can recover the files and folders you want, and how much data in each file can be recovered. Then you can order the full version and use it to output the recovered files and folders.
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  4.

I failed to recover my file/folder with DataNumen Data Recovery?

   
Contact with our technical support: support@datanumen.com. If possible, please also save the recovery process log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
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  5.

How can I order the full version of DataNumen Data Recovery?

   

The demo version will scan your drives and search for recoverable files and folders, then list the detailed information of all the files and folders that are recoverable. However, it will not output them. To get the files and folders you want, you need to order the full version.

Please click here to order now or get more ordering and payment information. We accept all major credit cards, Maestro (UK), giropay (Germany), iDEAL (Netherlands), Bank/Wire transfer, WebMoney, Purchase orders, PayPal, Checks and Direct Debit.

If your company or institution is interested in licensing DDR for several users, you can save a lot of money by purchasing a volume license.

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  6.

What happens after I send in the order?

   
In general, you can download the full version of DDR immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com. Please include your name, address, email address, and order confirmation number (if you have it).

    We will be happy to help you.
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