Frequently Asked Questions

Advanced Exchange Recovery(AEXR) is a powerful recovery tool for Microsoft Exchange offline storage(.ost) files. It uses advanced technologies to scan the orphaned or damaged offline storage files(.ost) and recover your mail messages, folders, posts, appointments, meeting requests, contacts, distribution lists, tasks, task requests, journals, notes, etc. in them as much as possible, so to minimize the loss in data disaster.

Advanced Exchange Recovery supports to recover Offline storage(.ost) files for Microsoft Exchange 5.0, 5.5, 2000, 2003 and 2007.

Advanced Exchange Recovery requires Microsoft Outlook to be installed and set as the default e-mail client on the computer.

To solve this issue, please:

	1.	Install Microsoft Outlook on your computer if it has not be installed yet.
	2.	Set Outlook as the default e-mail client on the computer. To do this, follow these steps:
		2.1 Start Microsoft Internet Explorer.   2.2 On the Tools menu, click Internet Options.   2.3 Click the Programs tab.   2.4 In the E-mail box, click Microsoft Outlook.   2.5 Click OK to close the Internet Options dialog box.
	3.	Restart Advanced Exchange Recovery to recover your OST files.

This error occurs when the MAPI system on your computer is not installed or configured correctly.

If you have Outlook 2000 or earlier versions installed, then please make sure it is installed in Corporate or Workgroup mode. If not, then please:

	1.	Start Outlook.
	2.	On the Tools menu, click Options .
	3.	On the Mail Delivery Tab, click Reconfigure Mail Support .
	4.	On the E-mail Service Options page, click to select the Corporate Workgroup option. Click Next.
	5.	Read the warning message and then click Yes . Outlook will close.
	6.	Restart Outlook. The Windows Installer will start and install the required files.

If you have Outlook 2002 or later versions installed, then please make sure Exchange Server components are not installed on the same computer. Please refer to Microsoft knowledgebase article at http://support.microsoft.com/kb/266418/en-us for more information.

Contact with our technical support: support@datanumen.com . If possible, please also save the recovery log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.

The demo version will output a recovered PST file containing all the recovered messages and other items, with the actual contents in them filled with a demo information. To get the actual data in the messages and other items, you need to order the full version. The price for the full version(single license) is USD 249.95.

Please click here to order now or get more ordering and payment information. We accept Credit Card, Solo/Switch/Maestro, Bank/Wire Transfer, PayPal, Check, Cash and Fax/Phone Orders.

If your company or institution is interested in licensing AEXR for several users, you can save a lot of money by purchasing a volume license.