What to Do If Recipients Cannot See the Image in Your Outlook Signature?

When the recipients complain to you that your emails always contain an additional attachment or a paperclip icon, you may wonder why it happens. Actually, the icon or attachment is just the image in your signature. This article will delve into its root causes and the solutions.

When an email contains an image, Outlook itself won’t change the image into an attachment or a paperclip icon. But not all the email client can behave the same as Outlook. Aside from the different mail clients, email message format and virus scanner can also result in the problem. Read on to understand the causes as well as the corresponding approaches.

1. The Email is received in Plain Text format rather than HTML format.

If the email is received in plain text format, all the inner images will be converted into attachments. If you are indeed suffering this type of situation, it would be much easier to prevent it. Just stop receiving all emails in Plain Text format.Plain Text format VS HTML format

2. Virus scanner integration with Outlook may be to blame.

Although virus scanner does help us a lot in blocking virus infection, it can lead to some clutters as well. The most obvious issue is that it will turn the embedded images into attachments. It can happen at either your side or the recipients’ side. In terms of this problem, you can disable virus scanner integration with Outlook. Go to “File” > “Options” > “Add-ins” and click “Go” button. In the popup dialog box, disable the virus scanner integration.Disable virus scanner integration with Outlook

3. The recipient is using a different mail client from you.

Actually in this case that images cannot show in normal manner, chances are that it stems from the receiving email client instead of your sending email client. For example, even though Outlook won’t show the image as an additional attachment or a paperclip icon, Windows Live Mail does display the paperclip icon. Moreover, there are multiple email clients available currently. Thus, it is likely that the other clients may behave differently from Outlook so that the image can be turned into attachment or icon although the message is in HTML format.

Regardless of which email client the recipients are using, the most effective way to prevent it from happening is to place the image in your signature on a web server. And then link to the image when creating the signature, instead of sending the image itself.

  1. At the beginning, open Outlook and go to “File” menu.
  2. After clicking “Options”, the “Outlook Options” window will pop up. In it, shift to “Mail” tab.
  3. Then find and hit “Signature” button.Signature Button in Mail Tab
  4. Create a new signature, and in “Edit Signature” section, click the picture icon to insert image.
  5. Finally in the popup window, paste the URL of the image in the “File name” field. Click the down arrow next to “Insert” button, and from the drop down list, choose “Link to file”.Link to a image on the web server

Note: By default, Outlook will still try to download the image on the web server and embed it when sending email. Hence, you should change a relevant registry key “Send Pictures With Document” to configure Outlook not to embed the image which are placed on the web.

A Repair Tool Must Come in Handy in Case of Outlook Crashes

Some people may think that with the built-in repair tool, they can resolve various Outlook issues. In reality, ScanPST cannot make effects when Outlook crashes. So it is prudent to keep an experienced PST repair tool nearby, such as DataNumen Outlook Repair.

Author Introduction:

Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com

Leave a Reply

Your email address will not be published. Required fields are marked *