How to Solve “Microsoft Outlook Has Encountered a Problem and Needs to Close” Error

Find out why your Outlook email application may want to shut down and possible ways to fix it.

How to Solve “Microsoft Outlook Has Encountered a Problem and Needs to Close” Error

If you get an error message when using MS Outlook for email communication, that the application needs to shut down because of a certain problem, it is wise to investigate the root cause of the problem before trying to fix it.

Common causes of this error

Software incompatibility could cause the sudden crashing of the email client software. For instance, if your PC is running on Windows 10, and you install an earlier version of Outlook such as 2007, you are likely to run into problems. This is because this operating system works well with Outlook 2010 and newer versions. Errors in your computer system could also affect the performance of all applications installed on your system.

Also, the PST file could be damaged. Some reasons that cause corruption of PST files include computer virus attacks, oversized PST file, improper shutdown of Outlook. This could cause the application to malfunction. If the problem is not fixed sooner, it could worsen and PST file becomes inaccessible. In such a scenario, you will not be able to send or receive emails.

Approaches to fixing this error

Start by securing your mailbox data. Make a copy of your Outlook data to make sure that you have a backup for your files. Perform a system check to eliminate unlikely causes of the error. For instance, confirm whether your Outlook version is compatible with your operating system. If this is the case, check whether the installation and setup were done perfectly.

Once you are satisfied, check the size of the PST file. If it has exceeded the set limit, there is a possibility that you are facing a file corruption issue.  You can also scan your computer to rule out the possibility of computer malware attack. If the problem is caused by another issue that is not related to MS Outlook, fix it and your mailbox will operate normally. However, if the PST file is corrupt, use the following methods to fix the corrupt PST file.

Method 1: Fix minor corruption issues with Scanpst.exe

This software allows you to scan and repair damaged Outlook data, albeit for minor corruption issues. Using this tool is simple. First look for it in Outlook file under program files corresponding to the version of your email software. Once you open it, select the damaged file you want to repair and click the ‘Start’ button. Now, wait for the results.

Unfortunately, this software will not fix oversized mailbox files. It fails to repair PST files that have password encryption. You can also experience data loss since any items missing from the recovered files are discarded.  You, therefore, need a tool that can fix these issues and maximize the chances of recovering most of your data.

Method 2: Use specialized third-party recovery software

Applications such as DataNumen Outlook Repair thrive where the Scanpst.exe tool fails. For starters, this application can repair files as large as 16777216 TB. It allows you to recover and split large files into smaller ones for better management of your Outlook data. It also recovers deleted items such as messages and contacts. To use this software, download it from the company website and install it on your computer. You can also follow a simple step-by-step process on how to use the software if you get stuck.

DataNumen Outlook Repair

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