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Refund Policy
 
 
We are so confident with the quality of our products and services that we offer the following three guarantees to you within 30 days of your purchase, to make sure you are 100% satisfied.
Refund

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Best Recovery Guarantee®

We offer the best data recovery products and services in the world. That’s why we created our Best Recovery Guarantee™ — We guarantee our products and services will recover maximum data from your damaged file, system or hardware. If you should find a tool that can recover more data than ours, we will refund your order in full!

This guarantee confirms our leadership role and commitment to our customers. We are the first and only data recovery company to offer such a money-back guarantee, demonstrating tremendous confidence in our products.

For more detailed information, please click here.

 
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Try Before Buy Guarantee

All of our products are sold on a try-before-buy mode. That is, you can download and use the demo version to recover your corrupt file, free of charge. If the file is recoverable, the demo version will show a preview of the recovered contents, or produce a demonstration file, or both. Based on the demo version's results, you can know whether the data you want can be recovered or not.

Then, after you purchase the full version, if the file fixed by the full version doesn't match the demo version's results, we will refund your order.

 
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100% Satisfaction Guarantee

Although the above two guarantees will always ensure you get the best and most satisfactory recovery results, we go one more step further, by providing a 100% satisfaction guarantee. If for any reason, you are not satisfied with the product or service you purchased, then you can get a full refund.

 
Note: You need to provide the reason of the refund in details. If necessary, the original corrupt file is also required for verification purpose only. Your file and data will be kept 100% confidential. See our privacy policy for more details. If necessary, we will sign NDA with you to guarantee this.