Using Office Diagnostics from Microsoft to recover from an Outlook crash

Microsoft Outlook is the most popular email client in the world, used by millions of individuals and enterprise users to managed their email accounts and other personal information. Sometimes when the programs stops responding or does not work in the desired manner then users need to perform diagnostics test to determine the underlying cause behind the problem.

Outlook is Microsoft’s flagship email management client which is used by individuals or organisations to manage the emails and personal information such as contact details, calender, tasks and is also used for web browsing. Within an organisation, the software is generally used with the Microsoft Exchange Server or Microsoft Sharepoint in order to manage the multiple email accounts that are running within the organisation. Microsoft Outlook can be purchased as a stand-alone software or can be availed by purchasing the Microsoft Office productivity suite. As the program is responsible for managing a bulk of emails, the attachments and the other personal information, the software some times crashes or fails to perform the desired functions. In most of the cases, users are not able to determine the reason behind the Outlook crash. In order to repair Outlook and finding the underlying cause for the problems, Microsoft has provided an in-built Office diagnostics tool that scans the applications and gives a detailed report the problem affecting the program. The tool then goes on to repair the problem in the best manner possible. The diagnostics tool is designed to offer the reasons for a crash and the ways in which the problem can be fixed. When the Office Diagnostics tool completes the report, it will prompt you to share the report with Microsoft and redirect you to a web page which will give a detailed method of how to fix the problem which has caused Outlook to crash. Microsoft has assured that the diagnostics information provided by the users is completely anonymous and can’t be traced back to them. Most people refrain from sending error reports and other diagnostics reports to Microsoft, fearing for their privacy. They are under the impression that the process is long and tedious. This not true. The information you send to Microsoft will not only accurately define your problem, it will also help you to repair Outlook. The Microsoft Office Diagnostics tool offers a wide range of diagnostics tests that help in determining the problem. One such diagnostics test is the ‘Setup Diagnostic’ test, which will scan all the installation files and registry keys of the Outlook program in order to find the problem. The whole process might take around 15 minutes to be complete so remain patient. The function is ‘Disk Diagnostic’, which scans the system’s hard disks for any faults in the file system. When running the disk diagnostic test, make sure that no other program is running. Next comes the ‘Memory Diagnostic’ test, which scans the Random Access Memory or RAM for any faults or errors. You can also perform the ‘Update Diagnostic’ and ‘Compatibility Diagnostic’ tests which scan for any available updates for the program and can check whether the program is compatible with the operating system or not. Users can access the diagnostics tool by accessing the ‘Help’ menu in the Outlook application to start the tool. Users can also scan and repair Outlook using the DataNumen Outlook Repair tool by DataNumen.


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