When you try to start Outlook, you may receive this error message “Microsoft Office Outlook has encountered a problem and needs to close”. This article will help you to get acquainted with the effective solutions.
I have used Outlook for decades, not only as an email client but also nearly as my private manager. Undoubtedly I have met up with diverse errors, including “Microsoft Office Outlook has encountered a problem and needs to close”. Here are my solutions shared for your reference if you are suffering the same problem.
1. Check If Outlook Runs in Compatibility Mode
If your Outlook is configured to run in Windows compatibility mode, but your computer is in Windows XP in reality, then this issue will definitely occur. Thus, first of all, let’s check if Outlook runs in compatibility mode.
- Go to “Start Menu” and search “outlook.exe”.
- Right click the “outlook.exe” program and select “Properties”.
- In “Properties” dialog, switch to “Compatibility” tab.
- Lastly ensure that the “Run this program in compatibility mode for” option is not checked.
In case Outlook doesn’t run in compatibility mode, or disabling compatibility mode doesn’t make any senses, please move on to the next method.
2. Start Outlook in Safe Mode & Disable Guilty Add-ins
In this approach, to judge whether any add-ins are to blame in Outlook, you should start Outlook in safe mode firstly. If Outlook can start normally in safe mode, that is to say, add-ins is the culprit.
- In “Start Menu”, search “outlook.exe /safe”.
- Double click the emerging program to launch Outlook in safe mode.
- If Outlook starts normally, go to “File” > “Options” > “Add-ins” > “Go” button.
- In the new popup dialog box, remove all the external add-ins and leave Microsoft add-ins only.
- Ultimately try to start Outlook again.
3. Create a New Outlook Profile
As we all know, corrupted Outlook profile can lead to assorted errors. Therefore, you could create a new Outlook profile to have a try.
- Head to “Start Menu” > “Control Panel” > “Mail”.
- In the new popup dialog box, click “Show Profiles”.
- In the subsequent dialog box, click “Add”, specify a profile name, and click “OK”.
- Next add relevant email accounts.
- After that, back to “Mail” dialog, change the default opened Outlook profile.
- Finally after click “OK”, try to restart Outlook.
4. Fix the Error via ScanPST
After completing the above approaches, if this issue persists, there are great chances that the error stems from Outlook corruption. In this scenario, you could apply built-in tool – ScanPST to fix it. You can find this tool easily by searching in Windows Explorer. Following the onscreen instructions can lead you to carry out the repair process.
5. Repair Your PST File by Third Party Software
Nevertheless, many users must have noticed that in most cases, ScanPST can fail as well. In that scenario, you have no alternatives but to take recourse to a third party repair tool, such as DataNumen Outlook Repair. This tool has earned a lot of kudos due to its high recovery rate and time-saving feature.
Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com