At times while attempting to recover the contents of a corrupted PST file with the Inbox Repair Tool, you may find the application become unresponsive.
Those of us who have been working with the Outlook application for years are fully aware of its propensity to crash and compromise the underlying PST data file. Since this issue has been around for decades, Microsoft ships a PST recovery tool called Inbox Repair Tool or ScanPST with the Office suite. While in theory, the Inbox Repair Tool should be easily able to handle most incidents of PST corruption, its performance in real-world scenarios is abysmal. In fact, in some cases, you would find the Inbox Repair Tool not responding at all.
Key Caused Behind Inbox Repair Tool Not Responding
There are several factors that can cause the Inbox Repair Tool to get stuck and become unresponsive while performing a PST recovery. At the very outset, you need to check the size of the PST file you are trying to recover. If it runs into several GBs, it is quite likely that the application is experiencing difficulty in repairing it. Another key cause behind this issue lies in the extent of PST corruption. If the affected file has been severely compromised due to a logical error or was thoroughly impacted by a virus, the Inbox Repair Tool can become unresponsive while attempting to recover it. In some rare cases, resource conflicts and file permission errors too can cause this issue to show up.
To deal with such a scenario, we have listed below 3 effective solutions that you can try out.
#1. Recover the PST File with a Specialized Tool
If the Inbox Repair Tool fails to recover the PST file, you should immediately consider running a top-of-line recovery application like DataNumen Outlook Repair to get back the contents of the compromised file. This remarkable application can handle corrupted PST files running into several GBs with ease. That apart the application is not hindered by either the location where the PST files are stored or the extent of corruption in the data file.
#2. Run the System Restore to Revert System State to a Previous Date
The System Restore feature present in Windows OS can come across as a lifesaver in many cases. You can use this feature to bring back the application to a state when Outlook was working in perfect condition. To do so, perform the steps mention below.
- In the Run Box (Windows Search Bar) type in System Restore
- Launch the Recovery Control Panel
- Next head to the option for Open System Restore and click on it
- Follow the onscreen instructions to choose a Restore Point when Outlook was working properly and complete the System Restore process
#3. Consider Using a Backup PST File
In case you have already created a PST backup before, you can consider replacing the existing PST data file with the backed-up copy. This approach is considerably quicker, especially if you are dealing with a large PST file. Try out the steps listed below.
- Start the MS Outlook desktop client and go to Account and Settings from the options in the File tab
- Hit on Account Settings from dropdown options and move to the Data Files tab
- Now note down the Location specified for the Outlook Data file and then open the folder location
- Next transfer the current file (Outlook.pst) to a different location. Once done, transfer the backup PST data file in the exact location of the original file and rename it as Outlook.pst
- Next, simply restart the Outlook application and try working in a normal fashion
You can also find more information on how to find the loation of the PST file paths at Windows support site.