FAQ
Q: What's DataNumen Outlook Repair?
A: DataNumen Outlook Repair(DOLKR) is a powerful Microsoft outlook recovery tool. It uses advanced technologies to scan the damaged personal folder files(.pst) and recover your mail messages, folders, posts, appointments, meeting requests, contacts, distribution lists, tasks, task requests, journals, notes, etc. in them as much as possible, so to minimize the loss in file corruption.
Q: Where can I download the newest version of DOLKR?
A: You can download the newest version of DOLKR at https://www.datanumen.com/downloads/files/dolkr.exe
Q: Which type of Outlook personal folder(.pst) files can DataNumen Outlook Repair repair?
A: DataNumen Outlook Repair supports to repair Personal folder(.pst) files generated by Microsoft Outlook 97 to 2019 and Outlook for Office 365.
Q: When I start the reparation, I get the error message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client." and DataNumen Outlook Repair quits at once. How to solve this issue?
A: DataNumen Outlook Repair requires Microsoft Outlook to be installed and set as the default e-mail client on the computer.
To solve this issue, please:
1. Install Microsoft Outlook on your computer if it has not been installed yet.
2. Set Outlook as the default e-mail client on the computer. To do this, follow these steps:
2.1 Start Microsoft Internet Explorer.
2.2 On the Tools menu, click Internet Options.
2.3 Click the Programs tab.
2.4 In the E-mail box, click Microsoft Outlook.
2.5 Click OK to close the Internet Options dialog box.
3. Restart DataNumen Outlook Repair to repair your PST files.
If you have already set Outlook as the default e-mail client, then please do as follows:
1.Check whether your Outlook is 32bit or 64bit version.
2.For 32bit version of Outlook, you need to run "DOLKR.exe" under the DataNumen Outlook Repair installation directory manually.
3.For 64bit version of Outlook, you need to run "DOLKR64.exe" under the DataNumen Outlook Repair installation directory manually.
Q: When repairing the PST file, I get the error message in the repair log "Error 6: Cannot create destination PST file. xxxxxxx. If you have Outlook 2000 or earlier versions installed, please make sure it is installed in the Corporate or Workgroup mode. For Outlook 2002 and later versions, please make sure Exchange Server components are not installed on the current computer. You may also refer to the faq in the help document for the detailed information.". How to solve this issue?
A: This error occurs when the MAPI subsystem on your computer is not installed or configured correctly. Please refer to error 6 for more detailed information and solution.
Q: I failed to repair my Outlook personal folder(.pst) file with DataNumen Outlook Repair, why?
A: Contact with our technical support: https://www.datanumen.com/contact/. If possible, please also save the repair log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
Q: How to order the full version of DataNumen Outlook Repair?
A: The demo version will scan your corrupt Outlook PST file, repair it, and output a fixed PST file. But the body of each message will be replaced with a demo text. To remove such a limit, you need to order the full version.
Please go to:
https://www.datanumen.com/outlook-repair-order/
to order the full version. We accept all major credit cards, fax/phone orders, mail orders, and purchase orders.
If your company or institution is interested in licensing DOLKR for several users, you can save a lot of money by purchasing a multi-user license or site license.
Q: What happens after I send in the order?
A: You will receive an email confirming your order shortly after sending the online order form. Then, within 15 minutes, you will receive a second email which contains a URL to the full version of DOLKR.
If you do not get your full version, or if you've lost it, please contact us at https://www.datanumen.com/contact/. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.
