FAQ
Q: What's DataNumen Outlook Drive Recovery?
A: DataNumen Outlook Drive Recovery (DODR) is the savior of your Outlook data. As long as you have stored Outlook data files (.pst files) on your local drives or disks in the past, then for whatever reason you cannot retrieve or access your Outlook data, you can always use this magic tool to recover Outlook emails and other objects from the drives or disks for you.
Q: How to determine whether DODR can recover Outlook data from my drive or disk successfully, according to the results generated by the demo version?
A: Please just use the demo version to recover your Outlook data from your drive or disk normally in "Recover" tab. After the recovery process, a new fixed PST file will be generated containing all the emails and other objects recovered from the drive or disk. And you can use Outlook to open and browse the recovered data in it. Please note for the demo version, the actual contents in the messages and other items are replaced with a demo information.
According to these information, you can know whether DODR works on your case and order the full version to get the actual contents in the messages and other items.
Note: As soon as the data disaster happens on your Outlook data, please DO NOT write or change any data on the drive or disk where the Outlook data are located on. Then you can use DODR to recover your data. DODR will only read data from that drive or disk and will NEVER write or change any data on it!
Q: I failed to recover Outlook data from my drive or disk with DataNumen Outlook Drive Recovery, why?
A: If you cannot recover the required Outlook data from a drive, you may try to recover the data from the disk containing the drive, if both fail, then please contact with our technical support: https://www.datanumen.com/contact/. If possible, please also save the recovery log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
Q: How to order the full version of DataNumen Outlook Drive Recovery?
A: The demo version will output a fixed PST file containing all the recovered messages and other items, with the actual contents in them filled with a demo information. To get the actual data in the messages and other items, you need to order the full version.
Please go to:
https://www.datanumen.com/outlook-drive-recovery/order.htm
to order DataNumen Outlook Drive Recovery. We accept all major credit cards, fax/phone orders, mail orders, and purchase orders.
If your company or institution is interested in licensing DataNumen Outlook Drive Recovery for several users, you can save a lot of money by purchasing multi-user license or site license.
Q: What happens after I send in the order?
A: You will receive an email confirming your order shortly after sending the online order form. Then, within 15 minutes, you will receive a second email which contains a URL to the full version of DODR.
If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please contact us at https://www.datanumen.com/contact/. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.
