Explanation: This error means DataNumen Exchange Recovery has encountered an unexpected error during the recovery process. Because the error is unexpected, it does not know the accurate reason of the error. It can only tell you in which stage of the recovery process the error occurs, as follows:
Error Message |
Explanation |
Error 3: Unknown error in whole recovery process. |
The error occurs in the overall recovery process. |
Error 3: Unknown error in message recovery process. |
The error occurs when DataNumen Exchange Recovery trying to recover an individual message or an individual embedded message |
Solution: If you encounter this error, then please save the recovery log by clicking the "Save Log" button in the right-bottom corner of DataNumen Exchange Recovery, then send it to our technical support: https://www.datanumen.com/contact/. If necessary, you also need to send your corrupt OST file to us via ftp so that we can diagnose your problem and solve it as soon as possible.