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DataNumen Exchange Recovery

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Error 1: Cannot open the file to be repaired. xxxxxxx.

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Error 1: Cannot open the file to be repaired. xxxxxxx.

Explanation: This error means DataNumen Exchange Recovery cannot open the source OST file to be recovered, for a specific reason described in xxxxxxx. For example, "Error 1: Cannot open the file to be repaired. F:\Outlook.OST was not found." means the source OST file F:\Outlook.OST cannot be opened because it does not exist.

Common Reasons and Solutions:

1.Reason: The source OST file was not found.

Sample Error Message: Error 1: Cannot open the file to be repaired. F:\Test\Outlook.OST was not found.

Solution: Please make sure the source OST file exists and you have spelled its name or path correctly. If it is on your local computer, then make sure its whole local path is correct. If it is on a shared network drive, then make sure the network connection has no problems, the source OST file on the network drive exists and can be accessed properly, and the network path of the OST file is correct.

2.Reason: Another application is accessing the source OST file.

Sample Error Message: Error 1: Cannot open the file to be repaired. A sharing violation occurred while accessing F:\Test\Outlook.OST.

Solution: Please make sure you have closed Outlook and any other applications that may access the source OST file. Then re-recover the OST file again.

3.Reason: You do not have the permissions to read the source OST file.

Sample Error Message: Error 1: Cannot open the file to be repaired. Access to F:\Test\Outlook.OST was denied.

Solution: Please make sure you have the permissions to read the source OST file. If necessary, login as the system administrator and then restart DataNumen Exchange Recovery to recover the OST file.

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