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DataNumen DWG Recovery

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FAQ

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FAQ

Q: What's DataNumen DWG Recovery?

A: DataNumen DWG Recovery (DDWGR) is a powerful tool to repair and recover corrupt AutoCAD DWG files. It can scan the DWG files, then recover your data in them as much as possible, so to minimize the loss in file corruption.

Q: Where can I download the newest version of DDWGR?

A: You can download the newest version of DDWGR at https://www.datanumen.com/dwg-recovery/ddwgr.exe

Q: How to determine whether DDWGR can repair my dwg file successfully, according to the results generated by the demo version?

A: Please just use the demo version to repair your dwg archive normally in "Recovery" tab. If it can be recovered successfully, you will see a messagebox after the recovery process, where you can click the "Show Drawing" button and see a preview of the recovered drawing, so that you can know whether DDWGR works on your DWG file and order the full version to get the actually recovered file.

Q: Which type of DWG files can DataNumen DWG Recovery recover?

A: DataNumen DWG Recovery supports to repair AutoCAD R14 to 2017 DWG files.

Q: I failed to repair my dwg file with DataNumen DWG Recovery, why?

A: Contact with our technical support: support@datanumen.com. If possible, please also save the repair log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.

Q: How to order the full version of DataNumen DWG Recovery?

A: The demo version will show a preview of the recovered drawing, but will not output it. To get the actual recovered dwg file, you need to order the full version.

Please go to:

https://www.datanumen.com/dwg-recovery/order.htm

to order DataNumen DWG Recovery. We accept all major credit cards, fax/phone orders, mail orders, and purchase orders.

If your company or institution is interested in licensing DDWGR for several users, you can save a lot of money by purchasing a multi-user license or site license.

Q: What happens after I send in the order?

A: You will receive an email confirming your order shortly after sending the online order form. Then, within 15 minutes, you will receive a second email which contains a URL to the full version of DDWGR.

If you do not get your full version, or if you've lost it, please email us at sales@datanumen.com. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.

 

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