Click "Repair" tab in the dialog, you can start repairing the corrupt Outlook personal folder(.pst) file or Exchange offline storage(.ost) file, or recover Outlook data from undamaged or damaged virtual machine disk files, backup files or disk image files:
1.Input or select the corrupt Outlook personal folder(.pst) file or Exchange offline storage(.ost) file to be repaired. You may also click the search button to search and select the pst file to be repaired in the local computer.
2.Specify the format of the corrupt Outlook personal folder(.pst) file or Exchange offline storage(.ost) file. If you don't know the format of the corrupt Outlook PST file or OST file, then you can select "Auto Determined" so that DOLKR will determine the PST/OST file format automatically. However, there will be extra time used to determine the PST/OST file format when you select "Auto Determined".
3.If your Outlook PST/OST file is stored on the following file:
•VMWare VMDK(Virtual Machine Disk) file(*.vmdk). For example, you store your Outlook PST/OST file on a virtual disk in VMWare.
•Virtual PC VHD(Virtual Hard Disk) file(*.vhd). For example, you store your Outlook PST/OST file on a virtual disk in Virtual PC. Or you make a backup of your Outlook PST/OST file via Windows Backup and Restore function.
•Acronis True Image file(*.tib)
•Norton Ghost file(*.gho, *.v2i)
•Windows NTBackup file(*.bkf)
•ISO image file(*.iso)
•Disk image file(*.img)
•CD/DVD image file(*.bin)
•Alcohol 120% Mirror Disk File(MDF) file(*.mdf)
•Nero image file(*.nrg)
and you cannot access the data in the PST/OST file for some reasons, for example:
•You delete your Outlook PST/OST file from the virtual disk in VMWare or Virtual PC.
•You format the virtual disk in VMWare or Virtual PC by mistake.
•The virtual disk in VMWare or Virtual PC cannot be mounted or launched properly.
•The virtual disk in VMWare or Virtual PC is corrupt or damaged.
•The backup file on the backup media is corrupt or damaged and you cannot restore your PST/OST file from it.
•The disk image file is corrupt or damaged and you cannot retrieve your PST/OST file from it.
•And many more ...
then you can still recover the data in the PST/OST file by scanning and recovering the corresponding virtual machine disk file, backup file or disk image file. Just select the file as the source file to be repaired.
You can use "Format" to specify the format of the Outlook data in the PST/OST file to be recovered.
4.In "Output fixed file as", specify the name of the fixed PST file. During the recovery process, the corrupt PST file will be analyzed, repaired and saved as a new file with this name.
5.Specify the format of the output PST file. If you have Outlook 2003-2019 or Outlook for Office 365 installed, then the output format can be either Outlook 97-2002 format, or Outlook 2003-2019/Office 365 format. However, if you have Outlook 97-2002 installed, then you can only specify Outlook 97-2002 format. You may also select "Auto Determined" option so that DOLKR will output fixed PST file according to the version of Outlook installed on your computer, i.e., the fixed file is in Outlook 97-2000 format if Outlook 97-2002 is installed, or in Outlook 2003-2019/Office 365 format if Outlook 2003-2019 or Outlook for Office 365 is installed.
6.You can change the "Display log level" to set different levels of repair log. "Simple" level will only log very simple information. "Normal" level will log most of the information. "Verbose" level will log every recovered object. The default level is "Normal", which will be appropriate for most of the usages.
7.Click "Start Repair" button to start the repair process. You will see the change in progress bar. If you want to abort the repair process, click the "Stop Repair" button.
8.After the repair process, a new fixed file with the name specified in step 3 is generated.
9.You can click the "Save Log" button to save the repair log into a file. You can also include additional information in the log file by selecting the "Include System Information" option in the save file dialog. These information can help our technical supports to diagnose your system and solve your problems more efficiently.
10.For advanced users, you can click the "Save Verbose Log" button to save a verbose repair log into a file. The verbose repair log includes the information of every recovered object. The verbose log can also be sent to our support department so that our engineer can analyze the case for you.
•If you are using a demo version of DOLKR, then after the reparation, it will output a fixed PST file containing all the recovered messages and other items, with the actual contents in these items filled with a piece of demo information. Please order the full version to get the actual data in these items.
•DO NOT IMPORT THE FIXED FILE GENERATED BY THE DEMO VERSION. INSTEAD, YOU SHOULD OPEN IT. See "How to Open PST File in Outlook" for more detailed information.