--- description: Describe how to report a bug of our product to us. We will deal with it differently based on its severity. title: I find a bug of your product. What to do? image: https://www.datanumen.com/wp-content/uploads/2020/03/default-image.jpg --- - - - ![betterdocs-category-icon]() ## Using Products 43 - [How to know whether your product can repair/recover my corrupt file?](https://www.datanumen.com/knowledgebase/how-to-know-whether-your-product-can-repair-recover-my-corrupt-file/) - [I failed to repair my file with your product, why?](https://www.datanumen.com/knowledgebase/i-failed-to-repair-my-file-with-your-product-why/) - [I find a bug of your product. What to do?](https://www.datanumen.com/knowledgebase/i-find-a-bug-of-your-product-what-to-do/) - [My file is beyond recovery. What is my last resort?](https://www.datanumen.com/knowledgebase/my-file-is-beyond-recovery-what-is-my-last-resort/) - [I want a feature not available in your product. What to do?](https://www.datanumen.com/knowledgebase/i-want-a-feature-not-available-in-your-product-what-to-do/) - [How to solve “Share violation” error?](https://www.datanumen.com/knowledgebase/how-to-solve-share-violation-error/) - [The progress bar does not change(or changes slowly) and the program freezes. What to do?](https://www.datanumen.com/knowledgebase/the-progress-bar-does-not-changeor-changes-slowly-and-the-program-freezes-what-to-do/) - [Do I need to uninstall the demo version before installing the full version?](https://www.datanumen.com/knowledgebase/do-i-need-to-uninstall-the-demo-version-before-installing-the-full-version/) - [How to uninstall your software?](https://www.datanumen.com/knowledgebase/how-to-uninstall-your-software/) - [What is the difference between the demo version and the full version?](https://www.datanumen.com/knowledgebase/what-is-the-difference-between-the-demo-version-and-the-full-version/) - [Can I utilize the fixed file generated by the demo version, after getting the full version?](https://www.datanumen.com/knowledgebase/can-i-utilize-the-fixed-file-generated-by-the-demo-version-after-getting-the-full-version/) - [What should I do after getting the full version?](https://www.datanumen.com/knowledgebase/what-should-i-do-after-getting-the-full-version/) - [Can I use your software to repair a corrupt Mac file?](https://www.datanumen.com/knowledgebase/can-i-use-your-software-to-repair-a-corrupt-mac-file/) - [Will the full version recover more data than the demo version?](https://www.datanumen.com/knowledgebase/will-the-full-version-recover-more-data-than-the-demo-version/) - [How long will it take for your program to repair my file?](https://www.datanumen.com/knowledgebase/how-long-will-it-take-for-your-program-to-repair-my-file/) - [How to upgrade my product?](https://www.datanumen.com/knowledgebase/how-to-upgrade-my-product/) - [My file is already in .zip or .rar format. How can compress and encrypt it again with WinZip or WinRAR?](https://www.datanumen.com/knowledgebase/my-file-is-already-in-zip-or-rar-format-how-can-compress-and-encrypt-it-again-with-winzip-or-winrar/) - [Does your program work on MacOS?](https://www.datanumen.com/knowledgebase/does-your-program-work-on-macos/) - [How to send the repair log to you?](https://www.datanumen.com/knowledgebase/how-to-send-the-repair-log-to-you/) - [How to check if my file is recoverable by myself?](https://www.datanumen.com/knowledgebase/how-to-check-if-my-file-is-recoverable-by-myself/) - [Files recovered by another tool are still corrupt. Can your tool re-repair them?](https://www.datanumen.com/knowledgebase/files-recovered-by-another-tool-are-still-corrupt-can-your-tool-re-repair-them/) - DataNumen Access Repair - [Can I output the fixed database in Access 95/97 format?](https://www.datanumen.com/knowledgebase/can-i-output-the-fixed-database-in-access-95-97-format/) - DataNumen Outlook Repair/Exchange Recovery - [I get “Out of memory” error when repairing a PST/OST file. What to do?](https://www.datanumen.com/knowledgebase/i-get-out-of-memory-error-when-repairing-a-pst-ost-file-what-to-do/) - [Why I cannot find the wanted emails or other objects in the fixed PST file?](https://www.datanumen.com/knowledgebase/why-i-cannot-find-the-wanted-emails-or-other-objects-in-the-fixed-pst-file/) - [There are some unwanted items in the fixed PST file. How to eliminate them?](https://www.datanumen.com/knowledgebase/there-are-some-unwanted-items-in-the-fixed-pst-file-how-to-eliminate-them/) - [I format my drive. Can I still recover my Outlook data?](https://www.datanumen.com/knowledgebase/i-format-my-drive-can-i-still-recover-my-outlook-data/) - [What is the difference between DataNumen Outlook Repair and DataNumen Outlook Drive Recovery?](https://www.datanumen.com/knowledgebase/what-is-the-difference-between-datanumen-outlook-repair-and-datanumen-outlook-drive-recovery/) - [What is the difference between DataNumen Outlook Repair and DataNumen Exchange Recovery?](https://www.datanumen.com/knowledgebase/what-is-the-difference-between-datanumen-outlook-repair-and-datanumen-exchange-recovery/) - [Why Some Data are not Recovered?](https://www.datanumen.com/knowledgebase/why-some-data-are-not-recovered/) - [How to Use the Fixed PST File?](https://www.datanumen.com/knowledgebase/how-to-use-the-fixed-pst-file/) - [Why the bodies of some recovered messages are empty?](https://www.datanumen.com/knowledgebase/why-the-bodies-of-some-recovered-messages-are-empty/) - DataNumen Outlook Password Recovery - [Why the recovered password is different from the one I set?](https://www.datanumen.com/knowledgebase/why-the-recovered-password-is-different-from-the-one-i-set/) - DataNumen Zip Repair - [How to repair a split zip file?](https://www.datanumen.com/knowledgebase/how-to-repair-a-split-zip-file/) - [How to repair a spanned zip file?](https://www.datanumen.com/knowledgebase/how-to-repair-a-spanned-zip-file/) - [The file recovered by DataNumen Zip/RAR Repair is still corrupted. Why?](https://www.datanumen.com/knowledgebase/the-file-recovered-by-datanumen-zip-rar-repair-is-still-corrupted-why/) - DataNumen RAR Repair - [What’s the meaning of the recoverable status in the demo report?](https://www.datanumen.com/knowledgebase/whats-the-meaning-of-the-recoverable-status-in-the-demo-report/) - [The file recovered by DataNumen Zip/RAR Repair is still corrupted. Why?](https://www.datanumen.com/knowledgebase/the-file-recovered-by-datanumen-zip-rar-repair-is-still-corrupted-why/) - DataNumen DBF Repair - [Why many of the date fields in the repaired database are set to 1900-01-01?](https://www.datanumen.com/knowledgebase/why-many-of-the-date-fields-in-the-repaired-database-are-set-to-1900-01-01/) - [Why I still cannot open the fixed DBF file?](https://www.datanumen.com/knowledgebase/why-i-still-cannot-open-the-fixed-dbf-file/) - DataNumen Disk Image - [I clone the image of my C: drive. How to restore it?](https://www.datanumen.com/knowledgebase/i-clone-the-image-of-my-c-drive-how-to-restore-it/) - [How to mount the image created by DataNumen Disk Image](https://www.datanumen.com/knowledgebase/how-to-mount-the-image-created-by-datanumen-disk-image/) - [Can I Clone a Drive with Windows Running on it?](https://www.datanumen.com/knowledgebase/can-i-clone-a-drive-with-windows-running-on-it/) - DataNumen SQL Recovery - [Can I Recover SQL Server Data from Drive/Disk Directly?](https://www.datanumen.com/knowledgebase/can-i-recover-sql-server-data-from-drive-disk-directly/) ![betterdocs-category-icon]() ## Order 5 - [How to order the full version of a product?](https://www.datanumen.com/knowledgebase/how-to-order-the-full-version-of-a-product/) - [What happens after I send in the order?](https://www.datanumen.com/knowledgebase/what-happens-after-i-send-in-the-order/) - [I am tax-exempt. How to prevent sales tax in my order?](https://www.datanumen.com/knowledgebase/i-am-tax-exempt-how-to-prevent-sales-tax-in-my-order/) - [Do you offer educational discount?](https://www.datanumen.com/knowledgebase/do-you-offer-educational-discount/) - [How to refund my order?](https://www.datanumen.com/knowledgebase/how-to-refund-my-order/) ![betterdocs-category-icon]() ## License 5 - [Is the license perpetual?](https://www.datanumen.com/knowledgebase/is-the-license-perpetual/) - [How many computers can I install your product on?](https://www.datanumen.com/knowledgebase/how-many-computers-can-i-install-your-product-on/) - [Can I transfer the license from one computer to another?](https://www.datanumen.com/knowledgebase/can-i-transfer-the-license-from-one-computer-to-another/) - [How to deactivate a license?](https://www.datanumen.com/knowledgebase/how-to-deactivate-a-license/) - [How many files can I repair with a license?](https://www.datanumen.com/knowledgebase/how-many-files-can-i-repair-with-a-license/) ![betterdocs-category-icon]() ## Service 2 - [Can you repair a file for me?](https://www.datanumen.com/knowledgebase/can-you-repair-a-file-for-me/) - [Do you provide data recovery services?](https://www.datanumen.com/knowledgebase/do-you-provide-data-recovery-services/) ![betterdocs-category-icon]() ## Misc 2 - [I have a question/problem regarding one of your blog articles. What to do?](https://www.datanumen.com/knowledgebase/i-have-a-question-problem-regarding-one-of-your-blog-articles-what-to-do/) - [Can you add a backlink to my website?](https://www.datanumen.com/knowledgebase/can-you-add-a-backlink-to-my-website/) View Categories < 1 min read Please kindly [contact us](https://www.datanumen.com/contact/) and describe the bug in details. 1. If it is a minor bug, we will fix it within 2-3 working days, release a hot-fix for it, and notify you about that. 2. If it is a major bug, we will add it to our to-do list and try to fix it in the next official release of our product. Please [subscribe to our newsletter](https://www.datanumen.com/newsletter/) to get notifications on the new releases. ##### What are your Feelings - - - #### Share This Article : - [![Facebook]()](https://www.facebook.com/sharer/sharer.php?u=https://www.datanumen.com/knowledgebase/i-find-a-bug-of-your-product-what-to-do/) - [![X]()](https://twitter.com/intent/tweet?url=https://www.datanumen.com/knowledgebase/i-find-a-bug-of-your-product-what-to-do/) - [![LinkedIn]()](https://www.linkedin.com/shareArticle?mini=true&url=https://www.datanumen.com/knowledgebase/i-find-a-bug-of-your-product-what-to-do/) - [![Pinterest]()](https://pinterest.com/pin/create/button/?url=https://www.datanumen.com/knowledgebase/i-find-a-bug-of-your-product-what-to-do/) [Still stuck? How can we help?](#betterdocs-form-modal) ## How can we help? Name: \* Email: \* Message: \* Updated on January 29, 2022 [I failed to repair my file with your product, why?](https://www.datanumen.com/knowledgebase/i-failed-to-repair-my-file-with-your-product-why/) [My file is beyond recovery. What is my last resort? ](https://www.datanumen.com/knowledgebase/my-file-is-beyond-recovery-what-is-my-last-resort/) ![DataNumen]() Follow or like us on Facebook, LinkedIn and Twitter to get all promotions, latest news and updates on our products and company. - - - ### Featured Products - [DataNumen Outlook Repair](https://www.datanumen.com/outlook-repair/) - [DataNumen SQL Recovery](https://www.datanumen.com/sql-recovery/) - [DataNumen Exchange Recovery](https://www.datanumen.com/exchange-recovery/) - [DataNumen Access Repair](https://www.datanumen.com/access-repair/) - [DataNumen Excel Repair](https://www.datanumen.com/excel-repair/) - [DataNumen PDF Repair](https://www.datanumen.com/pdf-repair/) - [DataNumen Word Repair](https://www.datanumen.com/word-repair/) - [DataNumen Zip Repair](https://www.datanumen.com/zip-repair/) ### [Latest news](https://www.datanumen.com/news/) - [DataNumen Outlook Drive Recovery 10.2 is released on May 9th, 2025](https://www.datanumen.com/outlook-drive-recovery/) - [DataNumen Outlook Repair 10.2 is released on April 15th, 2025](https://www.datanumen.com/outlook-repair/) - [DataNumen SQL Recovery 7.3 is released on February 19th, 2025](https://www.datanumen.com/sql-recovery/) ```json {"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.datanumen.com\/knowledgebase\/i-find-a-bug-of-your-product-what-to-do\/","url":"https:\/\/www.datanumen.com\/knowledgebase\/i-find-a-bug-of-your-product-what-to-do\/","name":"I find a bug of your product. 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