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Frequently Asked Questions

 
 
  1.

What is DataNumen Word Repair?

   
DataNumen Word Repair (DWORDR) (formerly Advanced Word Repair) is a powerful Word recovery tool for Windows. It uses advanced technologies to scan the corrupt or damaged Microsoft Word documents (.doc and .docx files) and recover as much of your data as possible, thereby minimizing the loss in file corruption.
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  2.

What versions of Word documents can DataNumen Word Repair be used with?

   
DataNumen Word Repair repairs Microsoft Word 6.0, 95, 97, 2000, XP, 2003, 2007, 2010, 2013 and 2016 documents.
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  3.

How can I determine whether DWORDR can repair my Word doc or docx file successfully, according to the results generated by the demo version?

   

Please just use the demo version to repair your doc file normally in the "Repair" tab. If it can be repaired successfully, the demo version will show a preview of the fixed document.

Based on the preview, you will know whether DWORDR has worked successfully on your damaged file. If the repair was successful, then please order the full version to get the fixed document.

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  4.

When repairing a file, I get "Error 1: Microsoft Word MUST be installed on your local computer before running DataNumen Word Repair!". How to solve the problem?

   

If Microsoft Word is not installed on your system, you will get this error. Please install Microsoft Word on your system and then try again.

Alternatively, you can find another computer with Microsoft Word installed, then install and run DataNumen Word Repair on that computer.

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  5.

Why did DataNumen Word Repair fail to repair my Word document?

   
Contact our technical support: support@datanumen.com. If possible, please also save the repair log into a file (make sure the "Include System Information" option in the save file dialog is selected) and attach it to your e-mail.
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  6.

How can I order the full version of DataNumen Word Repair?

   

The demo version will insert demo text into the recovered Word document. To eliminate the demo text in the recovered document, you need to order the full version and use it to re-repair the original corrupt document. The price for the full version (single license) is $89.95 (USD).

Please click here to order now or get more ordering and payment information. We accept all major credit cards, Maestro (UK), giropay (Germany), iDEAL (Netherlands), Bank/Wire transfer, WebMoney, Purchase orders, PayPal, Checks and Direct Debit.

If your company or institution is interested in licensing DWORDR for several users, you can save a lot of money by purchasing a volume license.

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  7.

What happens after I send in the order?

   
In general, you can download the full version of DWORDR immediately after sending the online order form.

If you do not get your full version, or if you've lost it, please email us at sales@datanumen.com. Please include your name, address, email address, and order confirmation number (if you have it).
    We will be happy to help you.
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