--- description: To get the refund of your order, you need to provide the reason, the detailed information, and the repair log. title: How to refund my order? image: https://www.datanumen.com/wp-content/uploads/2020/03/default-image.jpg --- - - - ![betterdocs-category-icon](https://www.datanumen.com/wp-content/plugins/betterdocs/assets/static/admin/images/betterdocs-cat-icon.svg?v=4.9.5) ## Using Products 43 - [How to know whether your product can repair/recover my corrupt file?](https://www.datanumen.com/knowledgebase/how-to-know-whether-your-product-can-repair-recover-my-corrupt-file/) - [I failed to repair my file with your product, why?](https://www.datanumen.com/knowledgebase/i-failed-to-repair-my-file-with-your-product-why/) - [I find a bug of your product. What to do?](https://www.datanumen.com/knowledgebase/i-find-a-bug-of-your-product-what-to-do/) - [My file is beyond recovery. What is my last resort?](https://www.datanumen.com/knowledgebase/my-file-is-beyond-recovery-what-is-my-last-resort/) - [I want a feature not available in your product. What to do?](https://www.datanumen.com/knowledgebase/i-want-a-feature-not-available-in-your-product-what-to-do/) - [How to solve “Share violation” error?](https://www.datanumen.com/knowledgebase/how-to-solve-share-violation-error/) - [The progress bar does not change(or changes slowly) and the program freezes. What to do?](https://www.datanumen.com/knowledgebase/the-progress-bar-does-not-changeor-changes-slowly-and-the-program-freezes-what-to-do/) - [Do I need to uninstall the demo version before installing the full version?](https://www.datanumen.com/knowledgebase/do-i-need-to-uninstall-the-demo-version-before-installing-the-full-version/) - [How to uninstall your software?](https://www.datanumen.com/knowledgebase/how-to-uninstall-your-software/) - [What is the difference between the demo version and the full version?](https://www.datanumen.com/knowledgebase/what-is-the-difference-between-the-demo-version-and-the-full-version/) - [Can I utilize the fixed file generated by the demo version, after getting the full version?](https://www.datanumen.com/knowledgebase/can-i-utilize-the-fixed-file-generated-by-the-demo-version-after-getting-the-full-version/) - [What should I do after getting the full version?](https://www.datanumen.com/knowledgebase/what-should-i-do-after-getting-the-full-version/) - [Can I use your software to repair a corrupt Mac file?](https://www.datanumen.com/knowledgebase/can-i-use-your-software-to-repair-a-corrupt-mac-file/) - [Will the full version recover more data than the demo version?](https://www.datanumen.com/knowledgebase/will-the-full-version-recover-more-data-than-the-demo-version/) - [How long will it take for your program to repair my file?](https://www.datanumen.com/knowledgebase/how-long-will-it-take-for-your-program-to-repair-my-file/) - [How to upgrade my product?](https://www.datanumen.com/knowledgebase/how-to-upgrade-my-product/) - [My file is already in .zip or .rar format. How can compress and encrypt it again with WinZip or WinRAR?](https://www.datanumen.com/knowledgebase/my-file-is-already-in-zip-or-rar-format-how-can-compress-and-encrypt-it-again-with-winzip-or-winrar/) - [Does your program work on MacOS?](https://www.datanumen.com/knowledgebase/does-your-program-work-on-macos/) - [How to send the repair log to you?](https://www.datanumen.com/knowledgebase/how-to-send-the-repair-log-to-you/) - [How to check if my file is recoverable by myself?](https://www.datanumen.com/knowledgebase/how-to-check-if-my-file-is-recoverable-by-myself/) - [Files recovered by another tool are still corrupt. Can your tool re-repair them?](https://www.datanumen.com/knowledgebase/files-recovered-by-another-tool-are-still-corrupt-can-your-tool-re-repair-them/) - DataNumen Access Repair - [Can I output the fixed database in Access 95/97 format?](https://www.datanumen.com/knowledgebase/can-i-output-the-fixed-database-in-access-95-97-format/) - DataNumen Outlook Repair/Exchange Recovery - [I get “Out of memory” error when repairing a PST/OST file. What to do?](https://www.datanumen.com/knowledgebase/i-get-out-of-memory-error-when-repairing-a-pst-ost-file-what-to-do/) - [Why I cannot find the wanted emails or other objects in the fixed PST file?](https://www.datanumen.com/knowledgebase/why-i-cannot-find-the-wanted-emails-or-other-objects-in-the-fixed-pst-file/) - [There are some unwanted items in the fixed PST file. How to eliminate them?](https://www.datanumen.com/knowledgebase/there-are-some-unwanted-items-in-the-fixed-pst-file-how-to-eliminate-them/) - [I format my drive. Can I still recover my Outlook data?](https://www.datanumen.com/knowledgebase/i-format-my-drive-can-i-still-recover-my-outlook-data/) - [What is the difference between DataNumen Outlook Repair and DataNumen Outlook Drive Recovery?](https://www.datanumen.com/knowledgebase/what-is-the-difference-between-datanumen-outlook-repair-and-datanumen-outlook-drive-recovery/) - [What is the difference between DataNumen Outlook Repair and DataNumen Exchange Recovery?](https://www.datanumen.com/knowledgebase/what-is-the-difference-between-datanumen-outlook-repair-and-datanumen-exchange-recovery/) - [Why Some Data are not Recovered?](https://www.datanumen.com/knowledgebase/why-some-data-are-not-recovered/) - [How to Use the Fixed PST File?](https://www.datanumen.com/knowledgebase/how-to-use-the-fixed-pst-file/) - [Why the bodies of some recovered messages are empty?](https://www.datanumen.com/knowledgebase/why-the-bodies-of-some-recovered-messages-are-empty/) - DataNumen Outlook Password Recovery - [Why the recovered password is different from the one I set?](https://www.datanumen.com/knowledgebase/why-the-recovered-password-is-different-from-the-one-i-set/) - DataNumen Zip Repair - [How to repair a split zip file?](https://www.datanumen.com/knowledgebase/how-to-repair-a-split-zip-file/) - [How to repair a spanned zip file?](https://www.datanumen.com/knowledgebase/how-to-repair-a-spanned-zip-file/) - [The file recovered by DataNumen Zip/RAR Repair is still corrupted. Why?](https://www.datanumen.com/knowledgebase/the-file-recovered-by-datanumen-zip-rar-repair-is-still-corrupted-why/) - DataNumen RAR Repair - [What’s the meaning of the recoverable status in the demo report?](https://www.datanumen.com/knowledgebase/whats-the-meaning-of-the-recoverable-status-in-the-demo-report/) - [The file recovered by DataNumen Zip/RAR Repair is still corrupted. Why?](https://www.datanumen.com/knowledgebase/the-file-recovered-by-datanumen-zip-rar-repair-is-still-corrupted-why/) - DataNumen DBF Repair - [Why many of the date fields in the repaired database are set to 1900-01-01?](https://www.datanumen.com/knowledgebase/why-many-of-the-date-fields-in-the-repaired-database-are-set-to-1900-01-01/) - [Why I still cannot open the fixed DBF file?](https://www.datanumen.com/knowledgebase/why-i-still-cannot-open-the-fixed-dbf-file/) - DataNumen Disk Image - [I clone the image of my C: drive. How to restore it?](https://www.datanumen.com/knowledgebase/i-clone-the-image-of-my-c-drive-how-to-restore-it/) - [How to mount the image created by DataNumen Disk Image](https://www.datanumen.com/knowledgebase/how-to-mount-the-image-created-by-datanumen-disk-image/) - [Can I Clone a Drive with Windows Running on it?](https://www.datanumen.com/knowledgebase/can-i-clone-a-drive-with-windows-running-on-it/) - DataNumen SQL Recovery - [Can I Recover SQL Server Data from Drive/Disk Directly?](https://www.datanumen.com/knowledgebase/can-i-recover-sql-server-data-from-drive-disk-directly/) ![betterdocs-category-icon](https://www.datanumen.com/wp-content/plugins/betterdocs/assets/static/admin/images/betterdocs-cat-icon.svg?v=4.9.5) ## Order 5 - [How to order the full version of a product?](https://www.datanumen.com/knowledgebase/how-to-order-the-full-version-of-a-product/) - [What happens after I send in the order?](https://www.datanumen.com/knowledgebase/what-happens-after-i-send-in-the-order/) - [I am tax-exempt. 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Based on our [refund policy](https://www.datanumen.com/refund/), if you are eligible for a refund, you can [contact us](https://www.datanumen.com/contact/) and send the request to us. In your refund request, please provide us with the following details: 1. What is the problem with your corrupt or damaged file? 2. Have you encountered any errors when using our product? If yes, then can you please send the screenshots of the error messages to us? 3. Whether our product complete the recovery process in the end? Whether the recovery is successful or not? 4. Whether you get the wanted data in the recovery result? If not, what are your wanted data? You may give us some samples if the quantity of the data is huge. 5. Is the recovery result completely useless to you? Also please [send us the repair log](https://www.datanumen.com/knowledgebase/how-to-send-the-repair-log-to-you/). Thank you very much for your cooperation! ##### What are your Feelings - - - #### Share This Article : - [![Facebook]()](https://www.facebook.com/sharer/sharer.php?u=https://www.datanumen.com/knowledgebase/how-to-refund-my-order/) - [![X]()](https://twitter.com/intent/tweet?url=https://www.datanumen.com/knowledgebase/how-to-refund-my-order/) - [![LinkedIn]()](https://www.linkedin.com/shareArticle?mini=true&url=https://www.datanumen.com/knowledgebase/how-to-refund-my-order/) - [![Pinterest]()](https://pinterest.com/pin/create/button/?url=https://www.datanumen.com/knowledgebase/how-to-refund-my-order/) [Still stuck? How can we help?](#betterdocs-form-modal) ## How can we help? Name: \* Email: \* Message: \* Updated on July 30, 2023 [Do you offer educational discount?](https://www.datanumen.com/knowledgebase/do-you-offer-educational-discount/) [How to order the full version of a product?](https://www.datanumen.com/knowledgebase/how-to-order-the-full-version-of-a-product/) ![DataNumen]() Follow or like us on Facebook, LinkedIn and Twitter to get all promotions, latest news and updates on our products and company. - - - ### Featured Products - [DataNumen Outlook Repair](https://www.datanumen.com/outlook-repair/) - [DataNumen SQL Recovery](https://www.datanumen.com/sql-recovery/) - [DataNumen Exchange Recovery](https://www.datanumen.com/exchange-recovery/) - [DataNumen Access Repair](https://www.datanumen.com/access-repair/) - [DataNumen Excel Repair](https://www.datanumen.com/excel-repair/) - [DataNumen PDF Repair](https://www.datanumen.com/pdf-repair/) - [DataNumen Word Repair](https://www.datanumen.com/word-repair/) - [DataNumen Zip Repair](https://www.datanumen.com/zip-repair/) ### [Latest news](https://www.datanumen.com/news/) - [DataNumen Outlook Drive Recovery 10.2 is released on May 9th, 2025](https://www.datanumen.com/outlook-drive-recovery/) - [DataNumen Outlook Repair 10.2 is released on April 15th, 2025](https://www.datanumen.com/outlook-repair/) - [DataNumen SQL Recovery 7.3 is released on February 19th, 2025](https://www.datanumen.com/sql-recovery/) ```json {"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.datanumen.com\/knowledgebase\/how-to-refund-my-order\/","url":"https:\/\/www.datanumen.com\/knowledgebase\/how-to-refund-my-order\/","name":"How to refund my order?","isPartOf":{"@id":"https:\/\/www.datanumen.com\/#website"},"datePublished":"2021-05-17T01:46:20+00:00","dateModified":"2023-07-30T15:12:09+00:00","description":"To get the refund of your order, you need to provide the reason, the detailed information, and the repair log.","breadcrumb":{"@id":"https:\/\/www.datanumen.com\/knowledgebase\/how-to-refund-my-order\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.datanumen.com\/knowledgebase\/how-to-refund-my-order\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.datanumen.com\/knowledgebase\/how-to-refund-my-order\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.datanumen.com\/"},{"@type":"ListItem","position":2,"name":"How to refund my order?"}]},{"@type":"WebSite","@id":"https:\/\/www.datanumen.com\/#website","url":"https:\/\/www.datanumen.com\/","name":"DataNumen","description":"","publisher":{"@id":"https:\/\/www.datanumen.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.datanumen.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.datanumen.com\/#organization","name":"DataNumen, Inc.","url":"https:\/\/www.datanumen.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.datanumen.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.datanumen.com\/wp-content\/uploads\/2020\/03\/favicon.png","contentUrl":"https:\/\/www.datanumen.com\/wp-content\/uploads\/2020\/03\/favicon.png","width":600,"height":600,"caption":"DataNumen, Inc."},"image":{"@id":"https:\/\/www.datanumen.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/DataNumen","https:\/\/x.com\/DataNumen","https:\/\/www.linkedin.com\/company\/datanumen","https:\/\/myspace.com\/datanumen\/","https:\/\/www.pinterest.com\/datanumen\/data-recovery\/","https:\/\/www.youtube.com\/c\/DataNumen"]}]} ```