---
title: I failed to repair my file with your product, why?
description: "Please [contact our technical support](/contact/) with the **detailed reason for your file corruption** so that we can **find the best solution**. See [https://www.datanumen.com/why-detailed-reason-for-file-coruption-can-help-to-recover-your-data/](https://www.datanumen.com/why-detailed-reason-for-file-coruption-can-help-to-recover-your-data/) for a good case on this. Also, if possible, [send us the repair log](https://www.datanumen.com/knowledgebase/how-to-send-the-repair-log-to-you/).  "
url: "https://www.datanumen.com/knowledgebase/i-failed-to-repair-my-file-with-your-product-why/"
updated: "2023-07-30"
category: Using Products
---

# I failed to repair my file with your product, why?

Please [contact our technical support](/contact/) with the **detailed reason for your file corruption** so that we can **find the best solution**. See [https://www.datanumen.com/why-detailed-reason-for-file-coruption-can-help-to-recover-your-data/](https://www.datanumen.com/why-detailed-reason-for-file-coruption-can-help-to-recover-your-data/) for a good case on this.

Also, if possible, [send us the repair log](https://www.datanumen.com/knowledgebase/how-to-send-the-repair-log-to-you/).