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Frequently Asked Questions

 
   
  1.

What is DataNumen DWG Recovery?

   
DataNumen DWG Recovery(DDWGR) is a powerful tool to repair and corrupt AutoCAD dwg files. It can recover your data in dwg files as much as possible, thereby minimizing the loss in file corruption.
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  2.

Which types of dwg file can DataNumen DWG Recovery be used with?

   
DataNumen DWG Recovery(DDWGR) supports to recover AutoCAD R14 to 2006 and 2010 to 2014 DWG files.
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  3.

How can I determine whether DDWGR can recover my dwg file successfully, according to the results generated by the demo version?

   

Please just use the demo version to repair your dwg archive normally in "Recovery" tab. If it can be recovered successfully, you will see a message box after the recovery process, where you can click the "Show Drawing" button and see a preview of the recovered drawing, so that you can know whether DDWGR works on your DWG file and order the full version to get the actually recovered file.

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  4.

I failed to recover my dwg file with DataNumen DWG Recovery?

   
Contact our technical support: support@datanumen.com . If possible, please also save the repair log into a file (make sure the "Include System Information" option in the save file dialog is selected) and attach it to your e-mail.
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  5.

How can I order the full version of DataNumen DWG Recovery?

   

The demo version will show a preview of the recovered drawing, but will not output it. To get the actual recovered dwg file, you need to order the full version. The price for the full version (single license) is USD 299.95.

Please click here to order now or get more ordering and payment information. We accept all major credit cards, Maestro (UK), giropay (Germany), iDEAL (Netherlands), Bank/Wire transfer, WebMoney, Purchase orders, PayPal, Checks and Direct Debit.

If your company or institution is interested in licensing DDWGR for several users, you can save a lot of money by purchasing a volume license.

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  6.

What happens after I send in the order?

   
In general, you can download the full version of DDWGR immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com . Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.
    We will be happy to help you.
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