I failed to recover emails from my Outlook Express dbx file with DataNumen Outlook Express Undelete, why?

In general, when an email is deleted, it will first be copied to the Deleted Items mail folder. Therefore, after that email has been deleted permanently, you can try to recover it from two mail folders, the first one is the original mail folder where the email is deleted, the second one is the Deleted Items mail folder.

If you cannot recover the required emails from both folders, then please contact our technical support: support@datanumen.com. If possible, please also save the recovery log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
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