When meeting errors in Outlook, we tend to use Outlook Inbox Repair Tool (ScanPST) to fix them at first. But if this tool fails, what can we do? This article will look at the ScanPST error – “Internal errors were found in this file”.
As a free utility in Outlook, ScanPST is our first resort as soon as we encounter any errors. Nevertheless, ScanPST often underperforms as well. For example, when the PST file has been corrupted seriously, it cannot make any effects but to prompt us that there are errors in the file. “Internal errors were found in this file. They must be repaired for this file to work correctly” is one of the primary errors that users may receive when ScanPST fails. To solve it, we should figure out its reason firstly.
Reason for This ScanPST Error
Actually various causes can bring out this issue after checking the PST file by Inbox Repair Tool. The primary one is that this tool is scanning a MS SharePoint Team Services folder that is synchronized with the default PST file. Outlook Inbox Repair Tool is designed to check all standard MS Outlook folders, including the Deleted Items folder. However, MS SharePoint Team Services PST file has no Deleted Items folder by default. Thus when this tool is running, it fails to find the target folder, and finally it fails.
If this error doesn’t lie in this reason, it is likely that the scanned PST file has been corrupted. And the level of the corruption is highly beyond the capacity of Outlook Inbox Repair Tool.
If You Still Can Open the PST File
Provided that the PST file can be accessed, the most solution to this issue is to create a new PST file and move the items from the old file to the new one. Ahead of taking the following method, it is suggested to make a backup.
- At the beginning, create a new PST file by clicking “New Items” > “More Items” >”Outlook Data File”. In the new window, name this file and click “OK”. You will see both old and new PST file in the navigation pane.
- In order to copy all folders to the new file, you need to show all the folders by pressing “Ctrl + 6”.
- Then right click a folder of new PST file and select “Copy Folder”.
- In the new popup dialog box, choose which folder you want to copy the selected folder to. And click “OK”.
- Repeat the step 3 and 4 to copy all folders to the new PST file.
- Next you should set the new PST file as default. Head to “File” > “Account settings”. In the window of “Account Settings”, select the new file and click “Set as Default” button.
- Finally you could select the old file and hit “Remove” button to close the file. Click a series of “OK” to back to Outlook.
If You Cannot Open the PST File
However, provided that you cannot open the PST file totally, you can utilize your previous backups to restore data. You can go to “File” > “Open” > “Open Outlook Data File” to open your backups. But if no backups, it is time for you to take recourse to third party software like DataNumen Outlook Repair. This tool has shouldered over its rivals due to its sophisticated algorithm and high recovery rate.
Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com