Why Sent Emails Are Not in Sent Items Folder?

Someone may have met the problem that sent emails aren’t saved in Sent Items folder. Now let’s look at this issue thoroughly in this article.

In general, all messages we sent should be located in Outlook Sent Items folder by default, which is ruled in accordance with Outlook default configurations. But some special situations cannot be excluded either.

I have ever taken it for granted that sent emails should be saved in Sent Items until I encountered the same problem. At that time, I’ve just finished an important message and sent it to my leader. From the progress bar at the bottom, I knew that it’s sent out successfully. But when I attempted to double check it in “Sent Items”, I couldn’t locate it. It is so scaring that I even suspected whether the email has been sent or not. I tried to send another email again, of course not to my leader. It proved the same result. Since then, I have searched some references on Internet. Fortunately, I tackled it well eventually.

What Can Change Saving Location of Sent Emails

Actually, there are many manual operations which can change sent emails’ saving location, such as applying specific rules, specifying saving folder when sending and changing folders in account settings, etc. Actually if the above actions have been taken, users should certainly know why they can’t find sent emails in Sent Items folder. Hence before we check the above problems, we are better off examining the foremost one, namely “Saving messages” option.

Check Mail Options about Sent Items

  1. For a start go to “File” menu and click “Options”
  2. Then in the popup window of “Outlook Options”, select “Mail” option.
  3. Next pulling the scrolling bar to locate the “Saving messages”.Check Mail Options about Sent Items
  4. Under “Saving messages”, we should pay attention to three items. Did we select to save the reply in the same folder if it’s to the message that isn’t in Inbox? When forwarding emails, are we saving them? And can copies of messages be saved in Sent Items? Ticking the latter two and uncheck the first one is the best choice.
  5. Finally do not forget click OK to save the changing settings.

Please Take Care of Your Outlook Application

Serving as email client and schedule management, Outlook has been preferred by a majority of users, ranging from individuals and organizations. By contrast with other email clients, Outlook does have more advantages. But it has a deadly weakness, namely Outlook is too vulnerable to corruption. Thus every user had better take care of it. Don’t exit it by force. If Outlook gets corrupted, users will be required to employ a third party tool such as DataNumen Outlook Repair, which is highly recommended due to its proven expertise in Outlook recovery.

Author Introduction:

Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com

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