Why No Contacts Show up When Clicking “To” Button？

If contacts are inaccessible when we click “To” button, we should check several settings, which will be introduced minutely in this article.

Many people have been accustomed to selecting desired contacts in address book via “To” button. Actually I have the same habit of using “To” button. But one day I click “To” button as usual, but no contacts appear. There is no doubt that it will be a great nightmare if I have no other choices but to enter contacts by myself. Fortunately, I gain a simple guide from my friends. He told me that I should check two settings. Then if it still fails, take the final action – manually remove and re-add the address book. If you are facing the same issue, follow the steps below right now.

Check Address Book View

At the very outset, we should ensure that we are not using the wrong view in address book. Click “To” button to open the dialog box of Address Book”. In search field, we should choose “Name only” option instead of “More Columns”. Thus mark the checkbox next to it. If contacts still don’t show up, we should turn to next check.

Verify Whether Contacts Folder Is Enabled as Address Book

If contact folder isn’t enabled as address book, we surly cannot see contacts by “To” button.

1. Go to Contacts page.
2. Right click the contact folder and select “Properties” option.
3. Switch to “Outlook Address Book” tab, and check “Show this folder as an email Address Book”.

If this checkbox is grayed out, we should remove the address book and re-add. But only in Outlook 2003 and older, we can remove address book. In Outlook 2007 and newer, we can be able to remove accounts.

Remove Address Book in Outlook 2003 and older

We can select “View or change existing directories or address book” option by going to Tools and then Email Accounts. In popup window, we can remove and add address book.

Remove Account in Outlook 2007 and Newer

To start with go to “File” menu and click “Account Settings” button. Then we can select the specific accounts and click “Remove” button.

 

Recover Corrupted Outlook Files after Crashes

Though boasting of strong advantages, Outlook cannot be free from errors. With increasing errors come into picture, Outlook crashes will tag along. Thus a regular backup is highly suggested. When confronted with Outlook, we can use the backups to recover our files as well. While if no backups, we should resort to some third party software like DataNumen Outlook Repair, which is specially designed for Outlook recovery. It can help us recover corrupted files in a breeze.

Author Introduction:

Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com