Some people are complaining that their new emails always disappear as soon as they arrive in Outlook. This article will probe into this issue and offer relevant solutions.
There was a time when I found several new emails in Deleted Items instead of Inbox folder. And one day, it recovers by itself. So as to avert the problem, I search a lot of references on Internet. Here are my conclusions about its 5 main causes and corresponding measures.
1. Third Party Antivirus Software Delete New Emails
As we all know, once the antivirus software integrates with Outlook, it will scan all emails coming into or sending out from Outlook mailbox. Thus in this process, antivirus will delete or quarantine the new emails. In this case, it is advisable to disable antivirus scanner. In Outlook, you can go to “File” > “Options” > “Add-ins” > “Go”. In the final popup dialog box, select the antivirus add-in and click “remove” button to disable it.
2. Enable Junk Email Filter to Delete Emails Permanently
In addition, Outlook Junk email filter may be the criminal as well. Outlook set the level of junk email protection to “Low” as default. In this case, Outlook may mistakenly recognize the innocuous new emails as junks and move them to Junk Email folder. And Outlook also offers another option, namely “Permanently delete suspected junk email instead of moving it to the Junk Email folder”. If you enable this option, there are great chances that new emails may be deleted permanently. Therefore, you are better off deselecting this option. If possible, you can set the junk protection level to “No Automatic Filtering”.
3. Custom Outlook Rules May Be to Blame
Moreover, thanks to Outlook rules, users can manage a deluge of emails and keep the mailbox clean. However, virtually it could pose some troubles as well. For instance, if you’ve created a custom rule to delete the emails fitting the specific conditions, the emails that happen to satisfy the conditions will be deleted by mistake. Therefore, you need to verify whether some rules are to blame. Find them and either delete or change their specifications.
4. “Ignore Conversation” Feature Can Move the Emails to Deleted Items
Furthermore, in the newer versions of Outlook, there exists “Ignore” button. It is located in “Delete” group of “Home” ribbon. When you click on this button, the selected emails will be moved into the Deleted Items folder. Hence in order to prevent this situation, you should click the ignore button again and select “Stop Ignoring Conversation”.
5. You Are Using Multiple Devices to Access the Email Account
What’s more, if you’re accessing the same email account via multiple devices without enabling “leave a copy of messages on the server”, this situation will turn up as well. They might have been deleted automatically on the other devices. So in this scenario, you should turn off the other devices and allow the account to leave a copy on the server.
Use Outlook Inbox Repair Tool to Deal with Outlook Errors
Due the fact that Outlook is vulnerable to various malicious factors, Microsoft developers have designed an inbox repair tool loaded with Outlook. That is Scanpst.exe, which can solve several small glitches with ease. You can locate it by searching it in Windows Explorer. Nevertheless, this tool has no capacity to repair the seriously damaged Outlook file. Thus if you receive some prompts about failure during using Scanpst.exe, you should resort to external tools like DataNumen Outlook Repair, which can repair PST file in a breeze.
Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com