No matter when you are starting Outlook or have been using Outlook, “Microsoft Outlook has stopped working” error message may pop up without any warning. This article will discuss about its roots and relevant solutions in depth.
“Microsoft Outlook has stopped working” error could occur due to a number of different reasons, including faulty add-ins, missing or damaged DLL file, incorrect Outlook configuration and so on. Of course, corrupted PST file is also an equally significant factor, which will give you no alternative but to repair PST file. Now swing into action, find out the culprits and do away with the error thoroughly!
Check Event Viewer
Few people are familiar with Event Viewer, a good diagnostic tool in Windows. It allows users to view the event logs on a local or remote machine. Through the event logs, users can figure out the causes of the error more easily. Thus it is highly advisable to check Event Viewer as soon as you receive “Microsoft Outlook has stopped working” error message.
- In the “Start Menu”, type “event” in the search field.
- Then from the arisen list, select “Event Viewer” or “View event logs”.
- In “Event Viewer” window, expand “Windows logs” and select “Application”.
- Then in the “Source” column of the center pane, locate “Outlook”, “Windows Error Reporting” or “Application Error”. Check the recent event logs from the three sources. You may get some related error info. For instance, like the screenshot below, the error may be involved with MSVCR90.dll file.
- If you find out the causes of the error from the event logs, proceed to take the according actions to fix the error.
However, sometimes, you may not be able to obtain the helpful info. In this case, you can take the following measures to cope with the problem.
Remove Faulty Add-ins in Safe Mode
- At first, you should start Outlook in safe mode. Search “outlook.exe /safe” in the “Start Menu”. And press “Enter”.
- After it starts, go to “File” > “Options” > “Add-ins” > “Go” button.
- In the new dialog box, remove all the third party add-ins and only leave the Microsoft add-ins.
Create a New Outlook Profile
- To start with, head to “Control Panel” > “Mail” applet.
- In the new dialog box, click “Show Profile”.
- In the latter dialog, click “Add” button and specify a name for it,
- Next add the email account as usual.
- Later change the new created profile as the default mail profile.
- Eventually restart Outlook.
Repair Office Installation
- At the beginning, open “Control Panel”, and click ‘Uninstall program”.
- In the subsequent window, pitch on Microsoft Office and click “Change”.
- In the new popup window, select “Repair” and click “Continue”.
- After the repair process finishes, restart Outlook.
Repair Corrupt PST File via ScanPST
- Open Windows Explorer and search “Scanpst” in the installation directory of Outlook.
- Double click “SCANPST” to run this tool.
- Then select the file by “Browse” button and scan the file by “Start”.
- After scanning, click “Repair” button to initiate repair process.
- In the end, launch Outlook again.
Utilize a More Formidable Repair Tool
Of course, if the PST file is damaged seriously, scanPST wouldn’t be a lot of help. And it even brings out more knotty issues. Therefore, under this circumstance, your last resort is to employ a more cogent repair tool like DataNumen Outlook Repair. This tool is capable of getting back maximum data from broken PST file and help Outlook recover from the dilemma.
Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit www.datanumen.com