If folders added under Favorite Folders in Outlook get deleted or come up as blank, it is likely that you are looking at a potentially serious error.
In the Outlook application it is possible to place folders that you commonly use under the Favorite Folder section. Typically Favorite Folders show up in top left pane and give you the chance to access important data quickly. In some cases after you have added folders to the Favorite Folder section, they may seem to vanish next time you launch the Outlook application. In some rare cases, the folders appear in their place but the contents fail to show up. While you may be tempted to think that it is a quirk associated with Outlook, the real cause can be quite serious. Let’s look at resolving the issue by following a series of steps to isolate the issue.
Start with the very basics by checking the folder name
To start with you can check whether the folders that you are attempting to add in the favorite section contain special characters. The check should also extend to files contained in those folders. When you place a file with special characters in its name, it may not work well in the navigation pane where the Favorite folders are located.
Properly close the Outlook Application
Next ensure that you properly close the Outlook application after adding a folder to the Favorite section. This will ensure the folders get saved in the desired place.
Consider Resetting the Navigation Pane
If the steps listed above fail to resolve the issue then you are looking at a serious corruption issue. To resolve the same, reset the Outlook navigation pane by going to the Run box in Windows and keying in “outlook.exe / resetnavpane”
Other possible causes
There are several other probable causes which can induce such a behavior in Outlook. Conflicting Add-ins are often to blame for such issues and you can evaluate the ones that you added recently. In some cases the Mail profile itself may get messed up and you may have to create a new one from scratch.
Recovering Journal and Calendar entries stored in Outlook is often a challenge after a PST crash
A number of tools including the ScanPST.exe from Microsoft can recover email stored in Outlook with varying degrees of success. However when it comes to recover other data like journal entries or tasks, they often fail to do their job. Thus if you use Outlook for managing your schedules or tracking work, you should keep a powerful pst recovery tool like the venerable DataNumen Outlook Repair application installed in your machine. It has the most credible record for recording all sorts of data stored in Outlook including embedded files and HTML emails. Further it is capable of dealing with different media storage formats and can handle recovery of PST data from Nero image files. The tool is often the last resort for small businesses, which do not take regular backups, if they encounter a PST crash in any of their machines.
Alan Chen is President & Chairman of DataNumen, Inc., which is the world leader in data recovery technologies, including sql recovery and outlook repair software products. For more information visit https://www.datanumen.com/