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Frequently Asked Questions

 
 
  1.

What is DataNumen BKF Repair?

   
DataNumen BKF Repair(DBKFR) (formerly Advanced BKF Repair) is a powerful tool to repair corrupt Microsoft backup(BKF) files. It can scan the corrupt BKF files and recover as much of your data as possible, minimizing the loss caused by the file corruption. Moreover, it can also repair BKF files created with Backup Exec by VERITAS Software, under NT, Netware, OS/2 or Macintosh.
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  2.

Which types of backup files can DataNumen BKF Repair be used with?

   
DataNumen BKF Repair supports to repair Microsoft Backup(.BKF) files created with Windows 95, 98, ME, NT, 2000, XP, 2003 Server backup utilities. It also supports to repair .BKF files created with Backup Exec by VERITAS Software, under NT, Netware, OS/2 or Macintosh.
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  3.

How can I determine whether DBKFR can repair my BKF file successfully, according to the results generated by the demo version?

   

Please just use the demo version to repair your BKF file normally in the "Repair" tab. If it can be repaired successfully, you will see a message box after the reparation, where you can click the "Show Recovered Files" button and see a report of all the recoverable files in the BKF file. For every recoverable file, the report will display its file name, file size, and the data set, volume and directory it belongs to.

According to these information, you will know whether DBKFR has worked successfully on your damaged file. If the repair was successful, then please order the full version to get the actually recoverable files.

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  4.

Why did DataNumen BKF Repair fail to repair my backup file?

   
Contact with our technical support: support@datanumen.com. If possible, please also save the repair log into a file (make sure the "Include System Information" option in the save file dialog is selected) and attach it to your e-mail.
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  5.

How can I order the full version of DataNumen BKF Repair?

   

The demo version will report all the recoverable files in your BKF file, but it will not output these files. To get the the recoverable files, you need to order the full version. The price for the full version (single license) is $149.95 (USD).

Please click here to order now or get more ordering and payment information. We accept all major credit cards, Maestro (UK), giropay (Germany), iDEAL (Netherlands), Bank/Wire transfer, WebMoney, Purchase orders, PayPal, Checks and Direct Debit.

If your company or institution is interested in licensing DBKFR for several users, you can save a lot of money by purchasing a volume license.

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  6.

What happens after I send in the order?

   
In general, you can download the full version of DBKFR immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com . Please include your name, address, email address, and order confirmation number (if you have it).
    We will be happy to help you.
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