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Frequently Asked Questions

 
 
  1.

What's Advanced TAR Repair?

   
Advanced TAR Repair(ATR) is a powerful tool to repair corrupt Unix TAR files. It can scan the TAR archives and recover your data in them as much as possible, so to minimize the loss in file corruption.
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  2.

Which type of TAR files can Advanced TAR Repair repair?

   
Advanced TAR Repair(ATR) supports to repair standard Unix TAR files.
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  3.

The demo version doesn't generate a fixed file. How can I know whether it can repair my file successfully?

   

Although the demo version doesn't generate the actually fixed file, it can repair your file and report all the recoverable items in the TAR archive so you'll be sure that ATR works on your file before ordering the full version. To do this, please just repair your file normally in "Repair" tab. If it can be repaired successfully, you will see a messagebox after the reparation, where you can click the "Show Reparation Report" button and see the detailed reports containing all the recoverable items in your TAR file. Then you can order the full version of ATR to get the actually fixed file.

In addition, you can get 100% money back if the file fixed by the full version doesn't match the above-mentioned report generated by the demo version. Please click here for detailed information.

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  4.

I failed to repair my TAR file with Advanced TAR Repair, why?

   
Contact our technical support: support@datanumen.com. If possible, please also save the repair log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
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  5.

How to order the full version of Advanced TAR Repair?

   

The demo version will report all the recovered items in the TAR archive, but it will not generate the actually fixed file. To get the actually fixed file, you need to order the full version. The price for the full version(single license) is $149.95.

Please click here to order now or get more ordering and payment information. We accept Credit Card, Solo/Switch/Maestro, Bank/Wire Transfer, PayPal, Check, Cash and Fax/Phone Orders.

If your company or institution is interested in licensing ATR for several users, you can save a lot of money by purchasing a volume license.

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  6.

Do you have money back guarantee?

   
Yes. The general process is:
1. You use the demo version to repair your tar file.
2. If the file can be repaired successfully, you can see a report of all the recoverable items in the tar archive by clicking
"Show Reparation Report" button in the resultant message box.
3. Then you can order ATR and use the full version to get the actually fixed file.
4. If you cannot extract an item that is listed in the demo's report from the fixed file, then you can request a full money refund by sending an email to sales@datanumen.com . Please click here for more detailed information.
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  7.

What happens after I send in the order?

   
In general, you can download the full version of ATR immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com . Please include your name, address, email address, and order confirmation number (if you have it).
    We will be happy to help you.
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