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Frequently Asked Questions

 
 
  1.

What's Advanced Outlook Repair?

   
Advanced Outlook Repair(AOR) is the best Microsoft outlook recovery tool. It uses advanced technologies to scan the damaged personal folder files(.pst) and recover your mail messages, folders, posts, appointments, meeting requests, contacts, distribution lists, tasks, task requests, journals, notes, etc. in them as much as possible, so to minimize the loss in file corruption.
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  2.

Which type of Outlook personal folder(.pst) files can Advanced Outlook Repair repair?

   
Advanced Outlook Repair supports to repair Personal folder(.pst) files generated by Microsoft Outlook 97, 98, 2000, 2002, 2003, 2007 and 2010.
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  3.

How to determine whether AOR can repair my Outlook personal folder(.pst) file successfully, according to the results generated by the demo version?

   

Please just use the demo version to recover your Outlook PST file normally in "Repair" tab. After the recovery process, a new fixed PST file will be generated and you can use Outlook to open and browse the recovered messages and other items in it. Please note for the demo version, the actual contents in the messages and other items are replaced with a demo information.

According to these information, you can know whether AOR works on your corrupt PST file and order the full version to get the actual data in the recovered items.

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  4.

When I start the reparation, I get the error message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client." and Advanced Outlook Repair quits at once. How to solve this issue?

   

Advanced Outlook Repair requires 32bit MAPI to be installed and set properly on the computer.

To solve this issue, please:

  1. Install 32bit Microsoft Outlook on your computer if it has not be installed yet.
  2.

Set Outlook as the default e-mail client on the computer. To do this, follow these steps:

   
  2.1 Start Microsoft Internet Explorer.
  2.2

On the Tools menu, click Internet Options.

  2.3

Click the Programs tab.

  2.4

In the E-mail box, click Microsoft Outlook .

  2.5 Click OK to close the Internet Options dialog box.
  3.

Restart Advanced Outlook Repair to repair your PST files.

If you do not have 32bit Outlook, or you only have 64bit Outlook installed, then you can install the free 32bit MAPI package to solve the problem, as follows:

  1. Download the free MAPI package at http://www.microsoft.com/downloads/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e&DisplayLang=en
  2. Follow the instructions on the download page to install 32bit MAPI package on your computer
  3.

Restart Advanced Outlook Repair to repair your PST files.

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  5.

When repairing the PST file, I get the error message in the repair log "Error 6: Cannot create destination PST file. xxxxxxx. If you have Outlook 2000 or earlier versions installed, please make sure it is installed in the Corporate or Workgroup mode. For Outlook 2002 and later versions, please make sure Exchange Server components are not installed on the current computer. You may also refer to the faq in the help document for the detailed information.". How to solve this issue?

   

This error occurs when the MAPI subsystem on your computer is not installed or configured correctly. Please refer to "error 6" in Advanced Outlook Repair help document for more detailed information and solution.

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  6.

I failed to repair my Outlook personal folder(.pst) file with Advanced Outlook Repair, why?

   
Contact with our technical support: support@datanumen.com. If possible, please also save the repair log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
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  7. How to order the full version of Advanced Outlook Repair?
   

The demo version will output a fixed PST file containing all the recovered messages and other items, with the actual contents in them filled with a demo information. To get the actual data in the messages and other items, you need to order the full version. The price for the full version(single license) is USD 249.95.

Please click here to order now or get more ordering and payment information. We accept Credit Card, Solo/Switch/Maestro, Bank/Wire Transfer, PayPal, Check, Cash and Fax/Phone Orders.

If your company or institution is interested in licensing AOR for several users, you can save a lot of money by purchasing a volume license.

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  8. What happens after I send in the order?
   

In general, you can download the full version of AOR immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com . Please include your name, address, email address, and order confirmation number (if you have it).

    We will be happy to help you.
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