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Frequently Asked Questions

 
   
  1.

What's Advanced NTFS Undelete?

   

Advanced NTFS Undelete (ANU) is a powerful tool to recover deleted files and folders on NTFS systems. It uses advanced technologies to scan and find the deleted files and folders, and then recover all of them so to get back your most important data.

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  2.

Which versions of NTFS systems can Advanced NTFS Undelete support?

   
Advanced NTFS Undelete(ANU) supports all versions of NTFS systems.
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  3.

The demo version doesn't output the undeleted files and folders. How can I know whether it can undelete and recover these files and folders successfully?

   
You can use the demo version to scan your drives and search for deleted files and folders. It will list the detailed information of all the files and folders that are recoverable and can be undeleted. According to these information, you can know whether ANU can recover the files and folders you want, and how much data in each file can be recovered. Then you can order the full version and use it to output the undeleted files and folders.
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  4.

I failed to undelete my file/folder with Advanced NTFS Undelete, why?

   
Contact with our technical support: support@datanumen.com. If possible, please also save the recovery process log into a file(make sure the "Include System Information" option in the save file dialog is selected) and attach it in your e-mail.
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  5.

How to order the full version of Advanced NTFS Undelete?

   

The demo version will scan your drives and search for deleted files and folders, then list the detailed information of all the files and folders that are recoverable and can be undeleted. However, it will not output them. To get the files and folders you want, you need to order the full version. The price for the full version(single license) is USD $49.95.

Please click here to order now or get more ordering and payment information. We accept Credit Card, Solo/Switch/Maestro, Bank/Wire Transfer, PayPal, Check, Cash and Fax/Phone Orders.

If your company or institution is interested in licensing ANU for several users, you can save a lot of money by purchasing a volume license.

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  6.

What happens after I send in the order?

   
In general, you can download the full version of ANU immediately after sending the online order form.

If you do not get your full version... or if you've lost it (Hey, it happens! :) ... please email us at sales@datanumen.com. Please include your name, address, email address, and order confirmation number (if you have it).

    We will be happy to help you.
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